Frequently Asked Questions
Everything you need to know about your NeroGiardini experience.
Where are NeroGiardini products manufactured?
All NeroGiardini footwear and accessories are proudly designed and manufactured in Italy, blending traditional artisan techniques with modern technology to ensure the 'Made in Italy' excellence.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within Europe and 5-10 business days for international orders, depending on the destination and customs processing.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition with all tags and packaging intact to qualify for a full refund.
How do I determine my correct size?
NeroGiardini follows standard European sizing. We recommend referring to our detailed size guide on each product page, which includes measurements in centimeters to help you find the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through secure payment gateways.
How should I care for my leather shoes?
To maintain the quality of your leather footwear, we recommend cleaning them with a soft, damp cloth and applying a high-quality neutral cream or wax periodically. Avoid direct heat sources when drying.